Professional Profile
Dedicated IT professional with 4+ years of hands-on experience delivering reliable technical support across dynamic, fast-paced environments. Adept at diagnosing and resolving complex hardware, software, and network issues while maintaining high service quality for 50+ end-users. Demonstrated expertise in POS system support, infrastructure maintenance, Active Directory administration, and IT asset management.
Core Competencies
Technical Support
Network Troubleshooting
POS System Support
Hardware & Repair
Active Directory
IT Asset Management
Backups & Security
Remote & On-site Support
Incident Documentation
Work Experience
IT Technician SpecialistDec 2025 – Present
PC.COMP · Prishtinë, Kosovo
- Rejoined the organisation in the same specialist role after a period at HEBS retail operations.
- Deliver technical support for hardware, software, and networking issues across the organisation.
- Manage IT inventory of 100+ assets and maintain security protocols across deployed devices.
- Provide remote and on-site support to internal staff, ensuring minimal downtime.
IT Help Desk TechnicianAug 2025 – Dec 2025
HEBS · Prishtinë, Kosovo
- Provided technical support for POS systems — cash registers, receipt printers, and monitors.
- Troubleshot and resolved network issues across Wi-Fi, routers, and switches for retail operations.
- Installed, configured, and maintained computers and peripheral IT equipment across store locations.
- Logged and documented technical incidents; coordinated with the central IT team on escalations.
IT Technician SpecialistMar 2023 – Aug 2025
PC.COMP · Prishtinë, Kosovo
- Delivered daily technical support for hardware, software, and networking issues across the organisation.
- Configured and deployed 40+ user devices, printers, and servers; maintained security protocols.
- Performed regular data backups and managed IT inventory of 100+ assets.
- Provided remote and on-site support, significantly reducing average incident resolution time.
IT TechnicianJan 2021 – Dec 2022
Gjirafa Inc. · Prishtinë, Kosovo
- Supported 50+ users across departments with hardware, software, and network infrastructure needs.
- Created and managed user accounts and access permissions in line with security policies.
- Conducted cybersecurity awareness training for staff on best practices and safe tech usage.
- Maintained the full IT equipment inventory and assisted in network monitoring tasks.
Education
Bachelor of Computer Science & EngineeringIn Progress
UBT College · Prishtinë, Kosovo
Core modules: Networking, Operating Systems, Cybersecurity, Databases, Web Development, Programming.